We have a very skittish cat who typically hates to be held, runs from any unfamiliar person, and is a challenge to get in her carrier. We fully anticipated that nail trims would likely require some amount of sedation, but it was recommended to me to allow Buckles to try, so I took her in and I was so impressed! Our cat appeared a little nervous, but was very tolerant of the kind employee who trimmed her nails. He handled her with such care and confidence and I was in and out of the store within 3 minutes I think. I will definitely be back for all future nail trims!!